When will I receive my item?
Please see your shopping cart for the most accurate estimated delivery dates.
Individual gifts (includes production time):
- Standard shipping: Arrives within 7-9 business days*
- Express shipping: Arrives within 4 business days*
*Current turnaround time. Subject to change. Excludes bulk orders and bar mirrors.
Bar mirrors and custom artwork orders:
- Ships 10 business days after proof approval.
*Lifetime Creations is not responsible for delays in transit time due to adverse weather conditions or unforeseen circumstances affecting us or any of our carriers, for any lost or stolen packages, nor for any other delays, non-deliveries or mis-deliveries caused by circumstances beyond our reasonable control.
Where do you ship?
- At this time, we ship within the United States only.
Do you offer free shipping?
- We offer free standard shipping* when you spend $50+. $6.99 flat rate standard shipping* on orders under $50
*Offer subject to change. Valid on orders $50+ before tax and shipping costs, on standard shipping within the continental U.S. Cannot be applied toward previous purchases.
How will my item be shipped?
- Orders are shipped either via USPS Priority Mail, FedEx Home Delivery®, FedEx 2Day®, or UPS SurePost® and will deliver within the stated time frames noted above.
What expedited shipping do you offer?
- Express shipping (FedEx 2Day®) is an upgrade available for most items at checkout. Note that Saturdays, Sundays, and government holidays are not counted as transit time. Example: An order placed Tuesday before midnight CST will deliver by Friday, assuming there are no federal holidays.
What if my package is undeliverable?
- If a package is returned back to us as undeliverable, the customer will be responsible for all additional shipping costs to re-send the items. In some cases, this may be higher than the shipping amount originally paid.
Returns related to COVID-19 event date changes - UPDATED 3.23.20
COVID-19 is affecting so many people and businesses with things changing on a daily basis. Moving forward, we will not be able to replace/refund your order should the date of your event change.
We have the highest standards for our product quality and design, and guarantee our personalized items to be free of defects. Each item is carefully decorated and inspected by our team before shipment. However, if upon delivery you find a quality issue, please notify us at firstname.lastname@example.org to arrange for an exchange for the same item or a full refund.
We take great care in packaging your order. However, damage may unfortunately happen during transit. Email us with a photo of the damage upon receipt of the item, and we will arrange for a prompt replacement.
All returns or exchanges on defective items must be made within 30 days of receipt, and the items must be in new condition and in original packaging.
Other Returns & Exchanges
Once we personalize an item for you, we cannot accept returns or exchanges. Please check the spelling, names and dates carefully on your order before submitting.
We cannot accept returns on items damaged through normal wear and tear.