Ordering and Customization
Q: When will I receive my order?
A: Please visit our Shipping & Returns page for current turnaround times and information on returns.
Q: Can I change my address after my order is placed?
A. No, but we can cancel your order and you may re-order with the correct address if we’re notified before midnight CST the same day your order is placed.
Q: Can I change my personalization on my order?
A: Yes, before midnight CST the same day your order is placed.
Q: How am I able to personalize my item?
A: The fields shown on each product page will allow you to personalize your gift. Orders including any profanity, or which are offensive/vulgar in nature will automatically be cancelled and refunded at the sole discretion of Lifetime Creations.
Q: Can I add my own artwork?
A: Yes, for quantities of 12+ (except bar mirrors, no minimum quantity). We can accommodate custom artwork and logos for many of our most popular items. For these items, we require a high-resolution file and we will send a proof to you for review within 1-2 business days. Browse the products that we are able to personalize with custom art and logos. Please note that minimum quantities and an artwork setup fee applies to most custom artwork orders. Please see individual product pages for details.
Q: Do you offer bulk pricing?
A: Yes! Bulk pricing typically starts at quantities of 12+. Purchase items in bulk for weddings, parties, and more, and take advantage of our bulk pricing options that help you save. Please see individual products for more information on bulk pricing tiers, or contact us with any questions.
Q: What expedited shipping do you offer?
Express shipping (FedEx 2Day®) is an upgrade available for most items at checkout. Note that Saturdays, Sundays, and government holidays are not counted as transit time. Example: An order placed Tuesday before midnight CST will deliver by Friday, assuming there are no federal holidays.
We'd love to hear from you. Please reach out to us with any further questions or comments. You can get in touch via email at email@example.com or by using the contact form here.
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