Return and Shipping Policy
Orders ship within 1 - 2 business days*
*Subject to change. Excludes purchases of bar mirrors, bulk orders, and orders with custom artwork which ship 5-7 business days after artwork approval.
FedEx 2Day® is an upgrade available for most items at checkout and does not affect the processing time above. Note that Saturdays, Sundays, and government holidays are not counted as transit time. Example: If your order ships on Friday and FedEx 2Day® is purchased, it will deliver Tuesday.
Orders are shipped either via USPS Priority Mail or FedEx Home Delivery®, which is 1-4 days on average in addition to the processing time above. Additionally, FedEx 2Day® is available on a majority of items. Please contact us with your shipping zip code if you are unsure if delivery will meet your deadline. Lifetime Creations is not responsible for delays in transit time due to adverse weather conditions or unforeseen circumstances affecting us or any of our carriers, for any lost or stolen packages, nor for any other delays, non-deliveries or mis-deliveries caused by circumstances beyond our reasonable control. Should your package become lost or stolen, contact us at email@example.com for assistance.
If a package is returned back to us as undeliverable, the customer will be responsible for all additional shipping costs to re-send the items.
Once we personalize an item for you, we cannot accept returns or exchanges. Please check the spelling, names and dates carefully on your order before submitting.
If upon delivery you find a gift has a quality issue, please contact us at firstname.lastname@example.org or 708.895.2770 to determine your return eligibility. All returns or exchanges on defective items must be made within 30 days of receipt, and the items must be in new condition and in original packaging. We reserve the right to cancel your order in accordance with the Lifetime Creations User Agreement.
We take great pride in the quality of our products and inspect items thoroughly before shipping. However, damage may unfortunately happen during transit. Notify us within five (5) days of delivery by emailing email@example.com with a photo of the damage, and we will arrange for a prompt replacement.
We cannot accept returns on items damaged through normal wear and tear.